Question 1

Do I pay for the groceries separately?

Accepted Answer

Yes. Grocery merchandise charges are separate from All Aboard Express delivery and service fees unless otherwise stated.

Question 2

Can you shop for me?

Accepted Answer

Yes. Select Shop & Deliver and send us your grocery list.

Question 3

Can you pick up an order I already placed?

Accepted Answer

Yes. Select Pickup & Deliver and provide your pickup information.

Question 4

Do you deliver to vacation rentals?

Accepted Answer

Yes. We can deliver to vacation homes, condos, Airbnbs, hotels, and resorts.

Question 5

Can you stock groceries before we arrive?

Accepted Answer

Yes, when authorized property access is available.

Question 6

Can I request specific brands?

Accepted Answer

Yes.

Question 7

What happens when something is out of stock?

Accepted Answer

You can choose to be contacted, receive the best available substitute, or request no substitutions.

Question 8

Do you offer same-day delivery?

Accepted Answer

Same-day service may be available depending on courier availability.

Frequently asked questions