Question 1

What is the temporary card hold?

Accepted Answer

A temporary 15% authorization cushion applies only to groceries and grocery tax. It is not an additional service fee; unused funds are released after the final grocery amount is confirmed.

Question 2

How are grocery prices set?

Accepted Answer

Prices shown are All LaBoard Express website prices. Before payment, you'll see your service fee, applicable delivery mileage ($0.75 per mile for Kroger and Harris Teeter) and full approved total.

Question 3

Do I pay for the groceries separately?

Accepted Answer

Yes. Grocery merchandise charges are separate from All LaBoard Express delivery and service fees unless otherwise stated.

Question 4

Can you shop for me?

Accepted Answer

Yes. Select Express Delivery (same-day) or Itinerary (scheduled) and send us your grocery list.

Question 5

Can you pick up an order I already placed?

Accepted Answer

Yes. Select Pickup & Deliver and provide your pickup information.

Question 6

Do you deliver to vacation rentals?

Accepted Answer

Yes. We can deliver to vacation homes, condos, Airbnbs, hotels, and resorts.

Question 7

Can you stock groceries before we arrive?

Accepted Answer

Yes, when authorized property access is available.

Question 8

Can I request specific brands?

Accepted Answer

Yes.

Question 9

What happens when something is out of stock?

Accepted Answer

You can choose to be contacted, receive the best available substitute, or request no substitutions.

Question 10

Do you offer same-day delivery?

Accepted Answer

Same-day service may be available depending on courier availability.

Frequently asked questions